TITLE: EMERGENCY VEHICLE RESPONSE GREATER THAN SIX MINUTES

POLICY STATEMENT:

The following guidelines have been established for the purposes of providing direction to dispatch centers in situations where the EMS vehicle response time to the scene will be greater than six minutes.

GOAL/PURPOSE:

To ensure the caller of Emergency Medical Services has the right to know when the response time to the scene of an emergency will be longer than six minutes.

POLICY/PROCEDURE:

All EMS transport agency members of the BroMenn Service Area EMS System and the St. Joseph Medical Center EMS System providers emergency ambulance response to their respective service area. Each agency has committed to an optimum response time of four to six minutes in their primary coverage area.

Each respective agency response time to their secondary and outlying areas is greater than six minutes. If a call is received by any of the EMS System ember agency dispatch centers or by the Metro E-911 Center, and it is known at the time of the call, for any reason the response time to the scene will be longer that six minutes by the responding agency, the following protocol shall be followed.

A. Calls received by the Metro E-911 Center in the primary coverage area:

1. Consider mutual aid if ambulance or staffing is not immediately available.
2. Notify caller of the estimated time of arrival of the responding unit.

B. Calls received by dispatch for the secondary and outlying areas:

1. Consider mutual aid, if ambulance or staffing is not immediately available.
2. Notify caller of the estimated time of arrival of the responding transport unit.
3. Contact and request response of the nearest EMS first responder agency in situations of an emergency.

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